Santa Letter FAQ

How will I receive my North Pole Workshop kit?
After you make your payment through PayPal, you will receive an email with the link to download your file. If you don’t see the email after a few minutes, please check your spam filter.

Is my purchase secure?
Yes, when you click on the Buy Now button, you will be taken to a secure PayPal checkout page where you can make your purchase with a credit card or PayPal account.

What will I need to use the North Pole Workshop kit?
You will need Microsoft Word 97 or newer to open and edit your documents. They will NOT open with Microsoft Works. If you do not have MS Word, you can download a free trial from the official Microsoft website. In addition, you will need a program to unzip the file.

How do I unzip the file?
For help unzipping a file in Microsoft Office or Windows Explorer, visit Microsoft to learn how to zip or unzip a file. You may also use a program such as WinZip.

I’ve unzipped the file and tried to open my Word documents, but all I see is words with no image. What do I do?
The images in these files are very large to ensure a high-quality print output, so it can take a few seconds for the picture to load AFTER the text loads. Please wait for several seconds and the image should appear.

The link I used to download my file expired. What do I do?
The download links will expire 14 days, so please be sure to save your file to your hard drive when you first download it. If you do need to download again after the link has expired, you’ll get a message giving you the opportunity to request additional downloads. There is no additional charge.

Can I give these Microsoft Word files to my friends and family?
No, the files you purchased are for your personal use only. You may personalize and print as many Santa letters, envelopes and Nice List certificates as you like for as many children as you know in your family, classroom, circle of friends, church group, etc. But we ask that you do not give or sell the actual Word templates to others.

Can I use these documents to start my own Santa letter business?
No, these documents are for personal use only. By completing a purchase, you are agreeing to use them for your personal, noncommercial use only. The letters and images contained in these documents are copyrighted, and may only be used for personal purposes.

I have a question that’s not answered here. How can I contact you?
If you still have questions, please use the form on the Contact Us page. Email support is offered from October – December.