Santa Letter FAQ

santa letter template packageHow will my Santa letter and/or Nice List certificate be delivered?
After you make your payment through PayPal, you will receive an email with the link(s) to download your file(s). If you don’t see the email after a few minutes, please check your spam filter.

What are the requirements for downloading and using the letters and certificates?
You will need Microsoft Word 97 or newer to open the Santa letter templates and Nice List certificates. They will NOT open with Microsoft Works. If you do not have MS Word, you can download a free trial from the official Microsoft website. In addition, if you purchase the Complete Santa Letter Template Package, you will need a program to unzip the file.

Is my purchase secure?
Yes, when you click on the Buy Now button, you will be taken to a secure PayPal checkout page where you can make your purchase with a credit card or PayPal account.

How do I open my Santa letter or Nice List certificate?
To open and personalize your Santa letter templates or Nice List certificates, simply click the download link from the email and save the file to your hard drive. You can then open it like you’d open any other MS Word document. To open the Complete Santa Letter Package file, you will first need to unzip it.

I tried to open my letter or certificate and I see some writing, but no image. What do I do?
The images in these files are very large to ensure a high-quality print output and it can take a few seconds for the picture to load AFTER the text loads. Please wait for several seconds and the image should appear.

I can’t open the Complete Santa Letter Package. Help!
The complete package comes as a zipped file with Microsoft Word documents inside. To use the letter templates, you’ll first need to unzip the file. Windows have a built-in utility to unzip files.  Depending on which version of Windows you’re using, you should look for Extract All Files in the Folder Tasks section in the left navigation column (see photo below) or right click on the file and choose Extract Files.

unzip file

This 33-second video from YouTube shows how to unzip a file using Windows 7:  How to Unzip a File or Folder in Windows 7

If you have an older version of Windows or have a program to unzip files, please check your documentation. If you need a program to unzip your file, you can get a free trial of WinZip from CNET’s

The link I used to download my file expired. What do I do?
The download links will expire 14 days, so please be sure to save your file(s) to your hard drive when you first download them. If you do need to download again after the link has expired, you’ll get a message giving you the opportunity to request additional downloads. There is no additional charge.

Can I give these Microsoft Word files to my friends and family?
No, the files you purchased are for your personal use only. You may personalize and print as many Santa letters and Nice List certificates as you like for as many children as you know in your family, classroom, circle of friends, church group, etc. But we ask that you do not give or sell the actual templates to others.

Can I use these Santa letters and Nice List Certificates to start my own Santa letter business?
No, these documents are for personal use only. By completing a purchase, you are agreeing to use them for your personal, noncommercial use only. The letters and images contained in these documents are copyrighted, and may only be used for personal purposes.

Do you believe in Santa?
Of course! I have two children (currently 9 and 4) who believe in Santa Claus, and I hope they will continue to believe as long as their imagination and friends allow. I believe in all the things Santa stands for – good behavior, generosity, and caring about others. I hope Santa continues to cast his spell of hope and magic on the entire world for many years to come.

I have a question that’s not answered here. How can I contact you?
If you have purchased a letter or certificate and have a question, please use the email address you’ll find in your PayPal receipt. If you have a pre-purchase question, please use the Contact form below. Please note that Santa Letter is run by a working mom. It may take up to 24-36 hours to get a reply during “Santa letter season” (October – December), but normally I’ll respond sooner. During the rest of the year, this email is checked infrequently, so it may take up to 7 days to get a reply. Please be patient! I will respond. 🙂

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